商务英语口语：接待来访该如何做

　　热情周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺利开启双方合作的大门。以下是小编给大家整理的商务英语口语中接待来访该如何做，希望可以帮到大家

　　1.商务建议

　　热情周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺利开启双方合作的大门。通常，接待人员会遇到两种客户：预约到访的客户(clients with an appointment)和无约造访的客户(clients without an appointment)。 may i help you?(我可以为你效劳吗?)通常是招呼客户的第一句话，进而以do you have an appointment?(您预约了吗?)来确认进一步的接触。

　　2.商务英语情景对话

　　(1)receiving clients with an appointment

　　接待预约客户

　　a:good morning, sir. welcome to our company. may i help you?

　　早上好，先生，欢迎光临我们公司。我可以为您效劳吗?

　　b:good morning.i would like to see mr.stone?

　　早上好，我想见史东先生。

　　a:have you made an appointment?

　　您提前和他约好了吗?

　　b:yes, i've got an appointment with him at 9:30.

　　是的，我和他约好九点半见面。

　　a:can i have your name, please?

　　能告诉我您的姓名吗?

　　b:tom baker,the sales manager from american sunshine company.

　　汤姆·贝克，美田阳光公司销售部经理。sales manager销售部经理

　　a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once

　　让我查查，是的，贝克先生，我们一直在恭候您的光临。请坐，我马上给他打电话。

　　b:thank you!

　　谢谢!

　　a:mr.stone should be with you shortly. in the mean time,would you please sign the visitor's book?

　　史东先生马上就会过来见您。现在，请在来客簿上签字好吗?

　　b:ok.

　　好的。

　　a:please come with me,i will show you to the conference office.

　　(2)clients without an appointment

　　无约造访的客户

　　a:good morning，how cani help you?

　　早上好!我可以为您效劳吗?

　　b:hello,i'm rich miller from nw company.here is my business card.i'd like to see mr.white.

　　你好!我是nw公司的瑞奇·米勒，这是我的名片。我想见怀特先生。business card 名片

　　do you have an appointment,mr.miller?

　　您预约了吗?

　　a:i'm afraid not.but i have got something urgent to discuss with him.

　　恐怕没有，但我有要事和他商谈。 urgent v.紧急的

　　b:can i ask what you wish to see him about?

　　请问您找他有什么事?

　　a:well,i've found a small problem in the contract he asked me to examine yesterday.

　　哦，我发现他昨天要我审阅的合同有点问题。

　　b:i see.please bave a seat,while i see if he is available now.

　　我明白了,请坐，让我看看他现在是否方便。available a.有空会面的

　　a:thank you.

　　谢谢。

　　b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?

　　米勒先生，很抱歉，怀特先生正在打长途电话，十分钟之后有空，您等一下好吗?long-distance call 长途电话

　　a:not at all.

　　好的。

　　b:would you like some coffee or tea?

　　给您来点咖啡或者茶怎么样?

　　a:coffee would be fine.thank you.

　　咖啡吧，谢谢你。

　　3.商务英语核心句型

　　wbat can i do for you today?/ how cani help you?

　　今天有什么需要我帮忙的?

　　may i help you?

　　我可以为您效劳吗?

　　i have an appointment with mr.wang,the director of marketing department at 10.

　　我和市场部主管王先生约定十点钟见面。

　　i am here to see ms.smith.

　　我来这里见史密斯夫人。

　　mr. green is expecting you in his office.

　　格林先生在办公室恭候您。

　　please have a seat,he will be here very soon.

　　请坐，他马上来见您。

　　could you wait here for a while?

　　您能在这儿稍等片刻吗?

　　4.商务英语情景词汇

　　chairman, president 董事长，总裁

　　deputy general manager 副总经理

　　chief executive office总裁首席执厅官

　　head of the office 办公室主任

　　general manager 总经理

　　business leader/headman 组长

　　board president 董事长

　　financial executive 财务主管

　　director general总监

　　sales representative 销售代表

　　vice-president 副总裁

　　小贴士：一般来说，西方人讲究先约再见，但如遇紧急情况，偶尔也会无约迨访，访客一般会主动提供名片。接待人员应礼貌地问讯约见的一些必要信息，热情得体的进行接洽。